Fees, Expenses , charges and Payments
The hourly rate is billed in increments of 15 minutes, with time rounded up to the nearest quarter of an hour. There is a minimum charge equivalent to two hours work at the specified rate for the service required.
For ongoing work, additional deposits and retainers as agreed will be required at intervals as agreed.
Payment is required at the end of each working day, or at the end of each working week dependant on the written agreement you have entered into.
Regular contracted work will have payment terms and conditions as agreed in the initial contract.
Any additional expenses (including but not limited to: printing, stationery, delivery fees, peripherals and consumables) will be charged in addition to the quotation. It may be necessary for large amounts to be paid in advance.
A deposit of 20% of the anticipated cost of the work is required in advance.
All charges are gross – CE associates Personal Private Assistants are not VAT registered
Estimates & Deposits
An Estimate will be provided by way of a pre booking agreement..
A signed booking agreement, or e mail from the clients registered e mail address is required before any work can be carried out on the clients' behalf. The agreement will include the date of commencement and the duration of the project plus any additional information.
By signing the agreement and/or returning the e mail you are agreeing to the estimate and the Terms and Conditions, which are .shown on this website, and which can be copied to you upon request.
Any assignment that is looking to be in excess of the original Estimate by £20.00 or more will be discussed with the client before work commences.
A 50% deposit is required before commencement of an assignment for new clients.
For estimates over £150.00 we reserve the right to request the full estimated payment before commencement of an assignment.
Acceptance of Assignments
CE associates will accept work by telephone, fax, email, post or courier as hard copy, electronic mail, or CD/DVD.
All completed assignments can be returned to the client by fax, email, post or courier as hard copy, electronic mail, or CD/DVD
All invoices will be sent once work has been completed or handed to you in person on the day of completion
Invoices will be sent in the same way as the assignment eg. by post or email, and in person when working directly with the client.
Payment for new or non regular work is required immediately upon completion unless agreed in writing prior to the commencement of the work..
If payments are overdue, a reminder will be sent. Payments that are not received within 5 days of the reminder date will incur a 10% late payment fee.
Additional costs such as courier charges, postage, packaging, photocopying etc. will be invoiced separately or listed separately on your invoice.
CE associates accepts payments in the following ways:
By cheque (made payable to Sue CASH
The Paypal System - This is a secure payment system for credit card transactions. You will need to register with them to confirm your card details and this will take approximately 3-4 minutes.
For private individuals cheques must be covered by a valid cheque guarantee card
Monthly retainers are to be paid for in advance by the 1st day of the month. Invoices are issued on completion of the work and are payable as described above.
Any unused hours of a monthly retainer package will be credited to the following month. Hours can be carried over for a maximum of 3 months.
Clients may cancel a retainer package at any time by giving 30 days notice.
Should CE Associates be unable to complete your task for any reason, you will be given due notice as soon as is practically possible. CE Associates is not responsible for any loss or damage that may occur due to termination, and such termination would only occur in extenuating circumstances.
Loss/Damage of Client Property
CE Associates cannot be held responsible for any loss, damage, theft etc of data, projects, equipment or any items relating to assignments, during transit to/from CE Associates premises.
CE Associates recommend that clients obtain a proof of postage as we will not accept responsibility for loss of damage to items going through the postal service.
Final proof reading and checking of all work supplied is the responsibility of the client. CE Associates must be notified of any errors within 14 days of the receipt of completed work. Amendments or alterations, as requested by the client, will be charged at the appropriate rate. Errors made by CE Associates will be rectified free of charge.
CE associates will keep all assignments for a period of 3 months after which time they will be deleted from our system. On request back up copies can be provided on CD or via e mail, dependant upon size, for a small fee.
End User Responsibility
CE Associates is not responsible for the end use of any document produced or edited by CE Associates on behalf of the client and it is the full responsibility of the client to observe any copyright laws.